Upon arrival in Panama with flight AA959 among the 2 luggages, a Roncato luggage, ( images hooked up ) worth €189 arrived damaged. I quickly went to the suitable Place of work In the airport, in which the only remark was that they handed me a « examining Report Problems see », which I enclose herewith. I put in the next day searching for a different luggage and seeking to get in touch using your offices via the telephone figures indicated on the explained document without having, however, getting any reply – the telephone isn't answered and the road goes blank just after many minutes of waiting around, it doesn't matter which variety I dial. I Consequently commence my travel and on my arrival in Miami airport for my return trip (flight AA2198 on March 24) I all over again seek to Call your Place of work with the airport, but the only tips they may give me was to issue a complaint via your web site, which I am now performing. Aside from the above, I do have One more – and doubtless extra severe – complaint. At the time of my reservation I paid an additional $88 ($44 Every) for extra comfort and ease seats. To my shock, the seats turned out to be the conventional – no excess – seats.
Also, you will discover identification specifications at the airport as it pertains to domestic airline vacation. All clients age eighteen yrs and more mature need to present Formal Image identification in advance of boarding the aircraft.
I attempted making contact with AA for restitution and obtained a “type letter†apologizing for my working experience.
I am seventy seven yr old I plan this excellent getaway with my daughter to indicate her our heritage in Chile, we paid Just about $3000.00, we flew to South The united states Chile on twelve/27-01/06/2016, then the nightmare started the fly from Miami to Santiago scl , we seat during the runway for two hours as a result of baggage delayed, the pilot explained it absolutely was challenge with not plenty of employee to load the airplane AA957 with baggage. then our seats problem: seat 41A , my daughter Television set was broken, my seat 41B my arms ended up damaged, wouldn’t go up, so and Once i should drop by the toilet I couldn’t stand up, given that I've Diabetes I ought to drop by the lavatory which is why I took the tip seat After i made an effort to climbing about the arm I Slash my leg and was bleeding. I talk to the flight attendant for help, she was no help in the slightest degree. my daughter attempted to help me by climbing more than me considering the fact that we couldn’t get any help. she slip and fell on both equally arms looking to climb above me and bruised the inside of her legs really bad. We now have pictures of her leg and my leg appear like elephant feet, allow me to let you know it hurt so terrible I cried from the pain, the whole two months in Chile I'd to purchase sneaker one size greater since my feet ended up so swollen and my daughter couldn’t use her bathing match given that The within of her leg had been all bruised up.
I'm presently on a flight from JFK to LAX on American Airways (flight 0019) and was Exceptionally discouraged that I almost missed the flight resulting from terribly Extensive strains for getting as a result of protection. For my eleven:00 combat, I arrived within the airport at 9:forty five — pleased to acquire loads of time to get to my gate, or so I assumed; I hardly produced it within the flight and I was the final one within the doorway without time for you to get water or utilize the restroom.
Uncover difficulties calling AA reservation by cellphone, its constantly hectic and difficult to speak to the reservation team, once contacted. Would prefer to communicate by email, make sure you give me an email tackle of Ecuador Reservation Section. Several many thanks.
I'm extremely unsatisfied with all your consumer service!!! I believe it had been less expensive to suit your needs To accomplish this to me than to run the flight that I was at first on, because the flight wasn't full.
As a company, you have stepped way out of line taking a community placement on this. However the place you’ve taken proficiently favors “discrimination†in opposition to all people who're entitled for the Distinctive protective provisions loved by a privileged minority.
My spouse and I experienced flight reservations for right now (March 15, 2014) and following a plan heart scan on Wednesday of the 7 days, he was diagnosed with a extreme heart problem. On Friday, March fourteen, 2014 he had to possess a heart catherization and it had been unattainable for us to go on our vacation. I termed American Airways Customer Service and was properly advised “difficult luckâ€.
3) Could he has a good point 5 at HPN we experienced to find chair…female attendant couldn't press passenger up ramp on to plane, so he walked…..Whenever we arrived at ORD we experienced to uncover chair at One more gate….
My trip was a catastrophe and AA will think obligation for his or her abject failure to execute a fundamental service of day-to-day travel.
went for the Dominican Republic on holiday with my wife and son on july31 til aug 7th 2015 experienced a great time until eventually time and energy to go home, the flight leaving to the aug7th experienced a delay for eight hrs for departing to Miami then suppose to connect and drop by dulles airport.
My partner And that i recently took a visit towards the Virgin Islands and returned on 3/eleven/13. Our Flight house on American Eagle flight 4891 was delayed for choose-off from St Thomas to San Juan. We ended up speculated to catch a connecting flight, American Airlines flight 1454 from San Juan to JFK in Big apple after a two hour layover. We have been reassured in St. Thomas that we would make our link and which the airplane would watch for the connecting travellers. When we arrived in San Juan we learned our flight had already taken off. In wanting to resolve this we were being scolded for going to the Mistaken counter (We have been despatched by an American Eagle staff for the American ticket counter). Astonishingly even though, While we had fully commited that “fake pas,†he was capable of print a Jet Blue ticket from his American terminal! Luckily we were being eventually on our strategy to our destination – JFK in Big apple. After we asked about our baggage the American agent in San Juan wasn’t absolutely sure what to tell us. He reported they had most likely skipped the flight to JFK at the same time but to examine whenever we arrived there. As we expected, our luggage did not observe us to New York so we filed a declare and had been sent on our way back to Lisbon, CT 3 several hours away from Ny. The next early morning, on 3/eleven/thirteen, we identified as American Airways about our bags Which’s where by the runaround started. We have been at first explained to that our baggage SHOULD have produced it to JFK that morning but they could not explain to.
We landed punctually and were very happy the journey was clean and painless. The moment we made it to baggage assert, the carousal stopped and about 1/two of your travellers obtained their baggage. There have been so many of us waiting for our luggage. Many of us went on the AA to elucidate that they required to do something.